Change Management

Learn to Manage the Risks that come with Change

• in any business or organisation
• in any workplace
• improve your awareness, plan better, reduce risk

Lesson Structure

There are 6 lessons in this course:

1. SCOPE AND NATURE OF CHANGE
   • Introduction
   • Types of change in a business
   • Specific types of change in business
   • Tools for identifying change is needed
   • Case study: magazine failure
2. ORGANISATIONAL CHANGE MANAGEMENT (OCM)
   • Introduction
   • The pillars of organisational change management
   • The development of an OCM strategy
   • Types of organisational change management strategies
   • Ethical change management in organisations
   • Case example: changing how the sales team works
   • Case example: getting the ocm approach completely wrong
3. FORCES OF CHANGE
   • Introduction
   • 7 Common change process models
   • Case study: company restructuring
   • Case study: developing environmental awareness
   • Case study: introducing new software
   • Case study: introducing new literacy teaching in a primary school
4. RESPONSES TO CHANGE
   • Introduction
   • How does organisational change impact people?
   • Resistance to change and employee doubts
   • How to counter resistance to change
   • Reverting back
   • Case example: Daniel Dissents
   • Responding to staff transparently
5. CHOOSING A BEHAVIOURAL CHANGE APPROACH
   • Introduction
   • 3 Steps in choosing a relevant approach
   • Stages of behavioural change model
   • Planning for change: different approaches
6. BEHAVIOURAL CHANGE TECHNIQUES
   • Introduction
   • Case example: martin (finally) loses weight
   • The staircase model: an example of persuasion
   • Professional development as a behaviour change technique
   • Case example: obtaining marketing qualifications
   • Final assessment