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Communications

Course CodeVWR100
Fee CodeS1
Duration (approx)100 hours
QualificationStatement of Attainment

What are the Barriers to Effective Communication?

Communicating well is fundamental to success at work, in business, at home or at play!  This course helps you understand and improve your communication skills and in doing so, has thew potential to enhance every part of your life!
 

When understanding is blocked communication becomes ineffective resulting in the kinds of problems listed earlier. There are many barriers to communication including:

  • Using unnecessarily complicated language or words.
  • Using jargon – not everyone will understand jargon that may be industry specific or regional.
  • Language difference – it is important to ensure that the receiver has understood your message.
  • Your meaning – make sure that both you and the receiver of your message both understand what you are trying to convey. Poorly expressed communication can alter the meaning. Also do not assume that the receiver will know the importance of your message.
  • Preconceptions - don’t presume that the receiver of your message automatically knows what you are trying to communicate; or that they will let you know that they do not understand.
  • Fear or anxiety - nervous receivers may be concentrating more on how they are feeling then the communicator if they feel anxious.
  • Overload – giving too much information at once, making it impossible to absorb.
  • Physical barriers – i.e. when using telephones or other such forms of communication poor reception can result in the message not being heard.
  • Unrealistic demands- don’t presume that the receiver is more capable then they actually are.

Take this course to help overcome these barriers and be a better communicator in every corner of your life: work, home and play!


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Lesson Structure

There are 8 lessons in this course:

  1. Introduction
    • Problems with Poor Communication
    • Barriers to Effective Communication
    • Giving Instructions
    • Evaluating Instructions or Orders
  2. Types of Communication
    • What is Appropriate Communication
    • Passive, aggressive and assertive Communication
    • Listening
    • Obstacles to Listening
    • Empathic Listening
    • Ways to Indicate You are Listening
    • Informative Language
    • Persuasive Language
    • Imaginative Language
    • Literal Language
    • Figurative Language
    • Formal Language
    • Colloquial Language
    • Communication Channels
  3. Language Skills
    • Reviewing your Writing
    • Evaluating your Writing
    • Concise Wording
    • Condensing your Writing
    • Common Problems contributing to Lack of Conciseness
    • Clear Wording
    • Making Meanings Clear
    • Causes of Confusion; homophones, malopropisms, colloquial meanings, ambiguity
    • Simplicity
  4. Writing Skills
    • Where Writing Skills are Used
    • Writing for a Purpose
    • Determining the Purpose
    • Knowing Your Reader
    • Guidelines for Effective Writing
    • Language
    • Planning What You Write
    • Business Letters
    • Writing a Business Letter
    • Other Types of Business Documents
    • Writing Themes
    • Types of Themes: analogy, chronological theme
    • Common Gramatical Errors to Avoid
    • Punctuation
  5. Developing Writing Skills
    • Writing Fundamentals
    • Improving a Piece of Writing
    • Newspaper Writing
    • Concise Wording
    • Magazine Articles
  6. Visual Communications
    • Hand outs
    • Visual Materials; illustration, charts
    • Digital Technology
    • Digital Applications; Graphics, CAD, Multi media, Internet, etc.
  7. Public Speaking
    • Audio Aids
    • Recorded Presentations
    • Speaking in Public
    • Principles of Public Speaking
    • Selling
  8. Committee Meetings
    • Functions of a Meeting
    • Conducting a Committee Meeting
    • Role of Office Bearers
    • Taking Minutes in a Meeting

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

Aims

  • Explain the communication process
  • Explain the types of communication approaches used.
  • Demonstrate language skills that are concise and precise.
  • Explain the importance of writing as an effective form of communication.
  • Demonstrate writing skills as an effective form of communication.
  • Describe various forms of visual communication and how they are generally used to impart messages.
  • Prepare for effective verbal communication.
  • Conduct committee meetings.

Communication is essential for humans to express our feelings: interpret information: inform others and to avoid confusion that can lead to future problems. It also allows us to keep order and to control otherwise potentially disastrous or dangerous situations.

In a work situation - without communication skills, little co‑operation would occur between management and employees; in management and supervision, good communication skills are therefore essential.

Poor communication can generate problems which in the work place can lead to:

  • Loss of income
  • Loss of time - production
  • Accidents
  • Loss of respect
  • Loss of employees
  • Loss of customers

When you are communicating effectively you are making your message understood without confusion.

Communication is a two-way process i.e. a person is sending a message and another is receiving it.

Communication is not effective if it is one-way i.e. the information is sent but not understood by the person receiving it: or the receiver does not indicate that they do not understand the message.

The communication process is not just restricted to the communicator relaying a message to the receiver. It also involves the receiver of the message relaying information back to the sender and includes any other person that also needs to receive and understand the information given.

Confusion is avoided if the sender understands the process of clear and concise communication and checks to ensure that the receiver has understood the message.

 


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Meet some of our academics

John Mason John Mason is one of Australia's most prolific writers. He saw his first work published when at secondary school, where he worked on the school magazine. In 1973 he was writing a weekly column for his local newspaper and by 1975 he was a regular contributor to Australia's national magazine "Your Garden". John was engaged by Victoria's Dept of Youth, Sport and Recreation to write a book on Fun and Fitness Trails in 1978. In 1981 he saw two more books published (one in America, another in Australia), and commenced writing regularly for the Self Sufficiency Magazine, Grass Roots. John is a long term member of the Australian Society of Authors, the Garden Media Guild (UK) and the Horticultural Media Association (Australia). He has written or contributed to over 100 books, many published by international publishers and published more than 2,000 articles across a range of genres (Gardening, Education, Business, Farming, Fitness). In addition, John has contributed to and overseen the development of more than 600 distance education courses which encompass around 20 million words. He has been an avid photographer for 40 years, building a collection of over 100,000 images, which are used to illustrate his work. His marine animal photos are even used by Legoland in England, on their Atlantis ride! Writer, Manager, Teacher and Businessman with over 40 years interenational experience covering Education, Publishing, Leisure Management, Education, and Horticulture. He has extensive experience both as a public servant, and as a small business owner. John is a well respected member of many professional associations, and author of over seventy books and of over two thousand magazine articles.
Gavin ColeGavin has over 20 years of industry experience in Psychology, Landscaping, Publishing, Writing and Education. Former operations manager for highly reputable Landscape firm, The Chelsea Gardener, before starting his own firm. Gavin has a B.Sc., Psych.Cert., M. Psych. Cert.Garden Design, MACA.
Adriana Fraser Businesswoman, writer, teacher, consultant, horticulturist and sustainable living expert for more than 30 years. Adriana has worked with ACS for over 30 years. She has contributed to dozens of books(including Australia's national Grass Roots Magazine) since the early 1980's and continues to be actively involved as a contributor to Home Grown magazine and other publications. Adriana has a Cert.Child Care., Adv.Cert.App.Mgt., Cert in Assessment and Training., Cert.Hort., Adv.Dip.Hort.
Tracey JonesWidely published author, Psychologist, Manager and Lecturer. Over 10 years working with ACS and 25 years of industry experience. Qualifications include: B.Sc. (Hons) (Psychology), M.Soc.Sc (social work), Dip. SW (social work), PGCE (Education), PGD (Learning Disability Studies).


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