Qualification - Certificate in Hospitality Management

LEARN HOW TO RUN A SUCCESSFUL HOSPITALITY BUSINESS

• Bar or pub
• Restaurant or cafe 
• Resort
• Hotel
• Leisure park
• Events

All of these, and others, deliver hospitality to its customers, but each will require different skills because of the varying services being offered. This course enables you to develop those skills and apply them to the focus of your hospitality career.

So, if you're looking to expand your hospitality knowledge, or if you're transferring from a different sector or starting a fresh, this comprehensive course will help you to understand all of the important aspects of running a successful hospitality business. 

Modules

Note that each module in the Qualification - Certificate in Hospitality Management is a short course in its own right, and may be studied separately.

Learn how to prepare for when things go wrong

Developing Contingency Plans

A good supervisor should always be prepared for irregularities of any type. They should ensure that motivation does not suffer; and minimise the impact of stress upon the workers. The supervisor needs to evaluate the likelihood of irregularities arising; determine in advance what should be done if they do arise, and be prepared to deal with the problem immediately it does reveal itself. This may involve:

• Establishing rules or regulations (e.g., staff know in advance that under certain weather conditions they will be provided with more breaks, can delay doing certain types of work, etc.) Staff know that if equipment cannot be used as normal, they will be doing certain alternative tasks instead. If you minimise surprises, you can minimise disruption.

• Obtaining back up equipment or tools (e.g., if there is an electric outage, you always hire a generator. If a hammer breaks, there is another one in the store. If you run out of pens, everyone knows where to get a new one)

Problem Solving

Often, the supervisor is faced with a problem. Any problem can be managed in a way that provides a suitable outcome, as long as the supervisor is clear about the nature of the problem, and willing to consider reasonable alternatives. The Problem Solving Technique described below is a well established 6 step procedure used by supervisors the world over. Whenever a problem is important enough, and the solution is not obvious; this technique can be applied to systematically determine the best approach to the problem.

The way to do use this technique is to go through each step, writing down your thoughts under each step, in sequence. What you write for the first step will for the basis for what you write in the next, and so on. Also, do not think that you must solve problems alone. A good supervisor appreciates that others know as much or even more about some things, and is willing to draw on that knowledge and experience. In fact, involving others in problem solving can also increase their commitment to the solution.

Step 1. Identifying the problem

Outline the problem briefly (write a few brief points or a paragraph). Consider the problem, and then determine your objective carefully. Write the objective clearly and using few words (only one sentence)

Step 2. Establishing the relevant facts

List the facts, and any assumptions you make from those facts separately (make 2 lists; one for facts, the other assumptions).

Step 3. Developing alternate courses of action

Be careful here as the cause of the problem must be dealt with in order to eliminate the problem. Focus on the cause, and then develop possible courses of action that will deal with eliminating the cause. Do not list possible actions unless they have a chance of eliminating the cause.

Step 4. Analysing alternatives and selecting an appropriate course of action

You must use imagination to compare the alternatives. And certainly, consult others. List all possible solutions (at least 5 normally) and write the advantages and disadvantages of each (Present this as a table or chart if you wish).

Step 5. Establishing a procedure for implementing the chosen course of action

Write down what you would do in order to implement the chosen course of action; when, where, how, etc.

Step 6. Establishing a procedure for following up on the course of action after review

Again, use your imagination, consider the alternative outcomes from implementing the chosen course of action; and beside each of the possible outcomes; write down any further action that should be taken. Example: One outcome might be that an employee resigns, in which case you may write down to employ a replacement; or alternatively you might choose to reorganise work and avoid replacing the person.

WHY STUDY WITH ACS?

There are lots of reasons why you should complete this course with us, here are a few of them:

• Developing knowledge alongside experience will help you to explore areas that you haven't yet encountered or had opportunities to work in
• Professional development in the form of completing a qualification isn't just about knowledge, it's also about the confidence gained 
• Completing the course will demonstrate to existing and future employers that you are committed to learning, as well as the industry
• Tasks within the course will allow you to apply your ideas to practical situations, this will help you to learn more effectively by seeing theory in practice
• Throughout your studies with us you will be supported by subject specialist tutors, who are available to answer questions and share their industry knowledge
• Our courses are designed to be studied flexibly, meaning that you can gain education whilst still maintaining other commitments such as work

TAKE THE NEXT STEP, AND ENROL NOW!

You can enrol on the course now, but if you have any questions about the content of the course, or studying with ACS, then please get in touch with us today - use our FREE COURSE COUNSELLING SERVICE to get in touch with our expert tutors.They will be pleased to help you!