Sales Success Short Course

Course CodeSGB5
Fee CodeSG
Duration (approx)20 hours
QualificationCertificate of Completion
Sneak Peek

Lesson Structure

There are 8 lessons in this course:

  1. Presentation, Personality and Communication in Selling
    • Personality, Self-Awareness and Attitude
    • Types of Shoppers
    • Communication, Active Listening and Conversation Selling
    • Communicating Confidence
    • Trends in Ethical Shopping
  2. Helping the Product Sell Itself
    • Merchandising and Displays
    • Signs
    • How Customers Pay
    • Case Study: Garden Centre Products & Services
  3. Product Knowledge
    • What is Product Knowledge?
    • Knowing your competition
    • Marketing for Sales Outlets and Retail Businesses
  4. Selling Made Simple
    • Introduction - The selling process
    • Steps in Sales
    • Using Language to Promote Sales
    • Creating Logical Sentences
    • Reduce Confusion in Your Sales Approach
  5. 'The Opening’ (Gaining the Customer ’s Attention)
    • Introduction
    • Timing and Opening a Sale
  6. 'Closing a Sale’ (COS)
    • Add-On Sales/Upselling
  7. The Law and Selling
    • Ethics and Selling
    • Ethics in Sales
    • Guidelines for Ethical Marketing and Selling
  8. Gaining and Keeping Customers
    • Customer Satisfaction
    • Promotions
    • Measuring Success





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$127.00

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