Supervision I

STUDY SUPERVISION ONLINE

Develop an understanding of factors affecting supervision and strategies for more effective supervision to increase productivity. The key to success of any company or organisation is good management and the key to good management is the supervisor. Good supervision is, in fact, the single most important factor in the success of any advanced economy.

What are the responsibilities of a supervisor? They may need to do a wide range of things; such as:

• communicate with employees,
• give directions,
• set production goals and check performances,
• give or conduct interviews,
• communicate with other supervisors,
• write reports and read them,
• check and process communications (mail, messages, emails),
• attend meetings,
• make decisions about new projects,

The skills needed to handle this array of tasks are ‑

1. Technical,
2. Human,
3. Conceptual.

This course will enlighten you, and provide experiences that will build your understanding of all these things and more.

Who should take this course?

• Business owners to improve the productivity and profitability of your business;
• Supervisors or managers, to strengthen their ability to direct others;
• Workers seeking to develop their prospects for promotion

Lesson Structure

There are 10 lessons in this course:

1. Introduction
   • Functions of a supervisor
   • Organisational structures & hierarchy
   • Bases for organisational structure
   • Organisational charts
   • Supervisory responsibilities
   • How supervisors fit into an organisation
   • What does a supervisor do?
2. Understanding the Workplace
   • Government and private personnel departments, unions
   • Law and employees
   • Contracted responsibilities
   • Discrimination
   • Liability for staff actions
   • Workplace elements
3. Communications and Human Relations
   • Influence in the workplace (formal authority, reward and punishment, knowledge, peadership, Power, etc)
   • Familiarity
   • Managing Aptitude (Status, Prestige, Loyalty, Security, Friendship, Personality, Workload, etc)
   • Good Business Writing, Memoranda, Letters
4. Motivating Employees
   • Internal Incentives
   • Environmental Incentives
   • Practical ways to motivate
5. Organising the Workplace
   • Good work habits
   • Planning a work schedule
   • Establishing priorities
   • Improving results
   • Project planning and management tools
   • Organising the work space
6. Problem Solving Techniques
   • Solving problems
   • Guidelines for making decisions
   • Types of problem solvers
   • Different ways to solve problems
   • Involving others
   • A Classic Problem Solving Technique
7. Discipline, complaints and grievances
   • Levels of discipline (reprimanding, fixing, blame, formal warning, removing privileges, termination of employment, legal action)
   • Increasing self-discipline
   • Introducing change
   • Giving orders
8. Interviewing, recruitment, training
   • Job interviews
   • Successful interviewing
   • Resumes and CVs
   • Training Staff
   • Staff Procedure Documents
   • Staff contracts
9. Work place safety
   • Cost of injury and illness
   • Duty of Care
   • Accidents
   • Managing manual work safely
   • Protective equipment
10. Dealing with management/worker participation/ report writing/ staff meetings
    • Purpose of meetings
    • Leading a meeting
    • Problems with meetings
    • Meeting documentation

Aims

• Explain and create an organisational chart.
• Describe the five basic kinds of Unions.
• Report on what you expect to achieve by practicing good human relations.
• Define objectives, goals, tasks to be achieved.
• Describe what steps should be taken before re organising a section or department?
• Draw up a work area for an office, factory etc.
• Show step by step how you would work through the problem solving technique systematically, in order to determine a good way of dealing with this problem.
• Write a diplomatic letter to a union in response to a complaint.
• Draw up a suitable advertisement for a position of a "Salesperson"
• Explain the methods most frequently used to train new employees.

Sometimes staff need to be given feedback on their performance – good and bad, so managers may have to hold appraisal or disciplinary interviews.